Well I admit I did again!
The printer (HP) has an INSTANTINK service which seems like a good idea, you sign up for this service and pay a monthly amount which provides you with printer cartridges by mail based on the amount of printer use.
My credit card was compromised some time ago and that is where INSTANTINK was withdrawing money from for the service they provide. Apparently HP locked up my (?) printer and I have had no printer service since!
May I know what problem you are facing with your printer?
Visitorproblems it doesn't print because the credit card I used got compromised some time ago there was a number showing up on the printer to call I called and a guy tells he can fix it he had to get access to my computer after awhile he tells me the fire wall is missing but he could install a new one at a cost and starts giving me prices. I smelled a rat and said I would look after that myself. He didn't disconnected for approximately half an hour, my computer was inoperable.
First of all my credit card was compromised and shut down, before my replacement card arrived it was compromised again which must have been the reason for HP to block my printer.
I followed the instructions from your (HP) source and gets me into all this trouble. If I go by your trouble shooting suggestions I go around in circles! No way out!!
please help me because I can't use my printer and I need it, Aart
May i know your name & phone no. first? (Already provided upfront)
VisitorAart van Dijk tel. 250 616-9417
OliviaThanks for sharing your details with us.
it seems that it was scammed.
May I know what exact problem you are facing with your printer?
VisitorIt is blocked, when my Card was compromised the instant ink could not make the withdrawal from my card, I was not aware of the problem at the time and went around in circles trying to get my (your) printer working again, that's when I followed the instructions on the printer window!
Olivianow you want to update your Card details? or you want to continue without instant ink program?
VisitorMy computer has been repaired at great cost to me, now my printer has to be working again. I want to have the printer working again but I don't want to give my credit card number again, too risky!
I don't need the instant ink, I need my printer!
Olivia in this case first you have to cancel your subscription first. than purchase new ink cartridge
after that your printer will work smoother.
My telephone rings-
Sir, we want to refund your money because our service satellite crashed and we couldn't protect you properly
Sorry but I'm in the middle of something
That's OK sir we'll stay on the line until you're finished
My telephone rings again-
Sir, did you hangup on me? You should stay on the line till the end so we can instruct you on how to receive your refund, OK ?
My telephone rings again-
Mad now- Sir you have to stay on the line until the end, You Have To !!
OK what is this about and which company do you represent?
(She hangs up and I go back to my chat with Olivia)
VisitorHey Olivia what is going on? After my last few lines to you I got a phone call someone offering me money back because the protection I bought had crashed and they had not been able to protect me properly, I had to wait for instructions, on the third call when I asked for information about them they hung up, is this all part of a scam?
Oliviai am sorry sir, we didn't call you.
we are trusted company based in USA.
VisitorI know HP is a big company and this is not the first time that I purchased from HP I have bought printers and computers from this company but I simply want to get back to be able to use the printer so please help me out here!
OliviaSir, we are not HP, We are independent Service provider taking care of all HP printer & Scanner. we are not affiliated with HP directly.
VisitorHow can I possibly get this going again as I can't touch anything to get my printer back!!!
Oliviain this case first you have to cancel your subscription first. than purchase new ink cartridge
VisitorHow do I cancel subscription?
Oliviayou need to contact HP.
VisitorCan you give me the address please
Oliviayou may visit support.hp.com
VisitorBlessed are those who go around in circles, they shall be known as wheels. Thank you Olivia Read
and totally useless to me
but I still have no way of getting in touch with HP
and can't use my printer!